Updated Dec 1, 1999
THIS IS NOT YOUR TYPICAL FAQ. It is not even a straightforward Q & A, as it carries commentary and opinion as well — lots of it. If it's plain information you want on Magix Broadband for the Mac, you've come to the wrong place. The Official FAQ by Singtel Magix can be found here.
Contributions to this page are welcome, and the invitation isn't restricted to Magix users alone. If you have information about Ethernet-based ADSL services wherever you are from, please write in. And please spread the word to other Mac users about this Magix FAQ. Thanks.
1. How much does Magix Broadband for Macintosh cost?
2. How do I keep track of my Magix account?
3. Can I bring forward any unused hours to the next month?
4. Which Macs can Magix be used on?
5. I have other phone services on my phone line. Will Magix be affected?
6. What hardware is required for Magix on my Mac?
7. What are those microfilters and the coupler for? And how do I hook up the whole thing?
8. What software will I need to run Magix on my Mac?
9. Which Mac OS version do I need to use with Magix?
10. Will I be assigned a fixed IP address?
11. Why aren't our Magix charges usage-based like for PC users?
13. Will Magix for the Mac work on LANs?
15. What about the proxy server settings in my browser?
16. What about my QuickTime 4 connection settings?
17. How fast can I really go with Magix on my Mac?
18. Why aren't Mac users getting Video-on-Demand content from Singapore ONE?
How much does Magix Broadband for Macintosh cost?
Until Oct 31 1999, you pay $48 for a Magix starter kit which includes your Alcatel ADSL modem plus all the necessary accessories, and a one-time connection fee of $30. As for subscription rates, you can choose from the following:
| Monthly Fee | Number of hours | Cost per minute |
|---|---|---|
| $35 | 13 hrs | 4.5¢ per minute |
| $60 | 30 hrs | 3.3¢ per minute |
| $120 | 60 hrs | 3.3¢ per minute |
Excess connection time is charged at 5¢ per minute. Which is what Singnet costs.
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How do I keep track of my Magix account?
SingTel Magix has a Magix Usage Alert Service. With it , you'll be able to determine how much online time you've spent each day on Magix. Currently, it is updated up until the previous day.
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Can I bring forward any unused hours to the next month?
Yes. Magix offers TimeBank which allows subscribers to bring over any unused hours to the following month. But not beyond that.
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Which Macs can Magix be used on?
Any PowerMac with a built-in Ethernet port which runs on Mac OS 8.6 or newer.
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I have other phone services on my phone line. Will Magix be affected?
Magix is unaffected by any other special phone services you may have subscribed to on the same line, such as Call Waiting and PhoneMail, which emit special alert tones.
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What hardware is required for Magix on my Mac?
Magix for the Mac is Ethernet-based, so no ATM (Asynchronous Transfer Mode) card is used. All that is needed besides the Alcatel ADSL modem is the Magix Access Client software.
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What are those microfilters and the coupler for? And how do I hook up the whole thing?
The microfilters that you are supplied with allow you to continue receiving and making phone calls even while your Magix connection is on. The dual-line adapter allows you to have two parallel lines branch off from the same RJ11 wall-socket. They are shown below:
 Z-Blocker Microfilter
|
 Dual-line Adapter
|
Make sure you've got the microfilter connected to EVERY telephone wall-socket which is used that shares the same phone number as your Magix account. Without the microfilter, your Magix connection will suffer. However, at the same time, SingTel Magix recommends only a maximum of 4 such microfilters to be used in your telephone network. You only need the dual-line adapter if you want to connect a phone to the same socket as your Magix line.
YOU DO NOT NEED the microfilter for your Alcatel ADSL modem. Connect the supplied telephone cord from your modem directly to the RJ11 wall-socket. Use the dual-line adapter only if the modem is sharing the socket with a parallel phone line, and use the microfilter for THAT parallel line.
Short of a diagram, here's the best I can do:
To connect Magix to your Mac without sharing the phone line, do this:
From phone socket —> phone cord —> Alcatel ADSL modem LINE port.
To connect Magix to your Mac on a shared phone line, do this:
Between phone socket and ADSL modem:
Phone socket —> 1st line coupler outlet —> phone cord —> ADSL modem LINE port.
Between phone socket and parallel phone line:
Phone socket —> 2nd line coupler outlet —> Z-Blocker microfilter —> phone cord —> telephone.*
*Alternatively, you could connect the phone cord to your Mac's built-in RJ11 port (if it has one), so you can use the same phone line and switch between Magix and dial-up access or faxing with your Mac's built-in modem (which is what I do).
In all of the above cases, simply connect the ADSL modem to your Mac using the Ethernet cable supplied, from the modem's 10BASE-T port to your Mac's Ethernet port (marked <•••>)
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What software will I need to run Magix on my Mac?
All you need is the Magix Access Client (currently at Version 2.0.1) which was developed by Apple Singapore for Singtel Magix. The Magix Access Client serves pretty much the same function as the Remote Access control panel which you're probably already familiar with. (In fact, you'll notice that Apple has designed the user interface of the Magix Access Client along the lines of Remote Access.) Installing this client software in your Mac automatically loads the necessary TCP/IP settings for Magix into your TCP/IP control panel preferences, ready to be activated each time you start up the Magix Access Client.
The other stuff you will need are already included in your Mac OS: the TCP/IP control panel, and the Internet control panel. The former is the more important one as far as your Magix connections are concerned; without it, you won't be able to connect. The Internet control panel is for you to set your identity, mail and news settings, and log-in passwords, among many other things. If you want to receive your mail through your Magix mailbox, for example, you'll need to set this up.
You'll also find a folder named 'FoxWorks ƒ' tucked somewhere inside your Preferences folder that contains your MAC preferences as well as your MAC log (where a record of all your Magix sessions are stored). This is just for your information; you don't really have to bother with this folder or its contents.
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Which Mac OS version do I need to use with Magix?
Apple recommends that you run Mac OS 8.6 (update included in the installation CD) due to its more stable DHCP (Dynamic Host Configuration Protocol) support. Mac OS 9 will be compatible with Magix. Read more about DHCP here.
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Will I be assigned a fixed IP address?
First of all, an IP address is pretty much like your very own phone number on the Web, and it looks something like this: 207.153.234.61. Even if you didn't have a domain name like www.yourdomain.com registered, someone could type in your IP address to get to your Mac while you're online via ftp or a web-browser. So there you go.
As Magix for the Mac is Ethernet-based, IP addresses that are assigned will be dynamic rather than fixed, although it says here that DHCP should be able to support fixed IP addresses. So each time you connect to Magix, you will be assigned a unique IP address from the Magix pool. The moment you disconnect, your IP address is released back to the pool, and when you reconnect, you are reassigned a new one from the pool. This isn't a real issue unless you need a static IP address so people can reach you if you wish to set up either a web server or an ftp server.
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Why aren't our Magix charges usage-based like for PC users?
According to Singtel Magix, Magix for the Mac cannot be usage-based because it works on an Ethernet connection. This may have something to do with the supposed fact(?) that you can't have a fixed IP address assigned to you, as an ATM-based Magix user would. (If anyone has information to the contrary, please contact me.) So apparently, it isn't feasible to track the actual amount of data packets transferred in individual accounts. Bottom line is, you're basically going to be charged for staying online every minute, by the minute, in one-minute time-blocks, just like with a regular dial-up modem. Hence, disconnect Magix the moment you're done, or else it'll cost you.
Is it possible at all for Singtel Magix to someday let Mac users pay for actual use rather than online time? You'll have to pursue that matter with Singtel Magix.
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Good question. But don't ask me, ask Singtel Magix. I just write the FAQs. Next!
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Will Magix for the Mac work on LANs?
The service should be compatible with LANs, and even wireless LANs. (Think AirPort!) In fact, SingTel Magix already has an ADSL LAN package available to corporate clients. Currently, Magix also has an Ethernet Add-On Service where two computers can connect to Magix via the same account. Whether it works with the Mac, I haven't verified though. But I'd wait to see if AirPort can work with Magix first if I were you.
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Provided you've correctly entered the settings for Magix in your Internet control panel, the Magix Access Client automatically configures the TCP/IP control panel to the Ethernet/DHCP Server setting each time you start up the Client, and restores your regular PPP/PPP Server setting (assuming you have one) when you quit the Magix Access Client. It is totally transparent to you and works in the background.
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What about the proxy server settings in my browser?
Although Magix employs its own proxy cache server (according to David Hanly of Singtel Multimedia), this is again totally transparent to the user and your browser proxy settings are supposed to have no effect on Magix. As such, they can safely be left alone in favor of the proxy settings of your dial-up ISP account like Singnet, Pacific Internet, or Cyberway if you have one. In other words, it would be more convenient for you to leave the proxy settings enabled throughout. (My own experiences show no detectable difference in speed, but if you do detect slower performance with the proxy enabled, by all means disable it during your Magix sessions for psychological reassurance, ie connect directly to the Internet, and enable it again for your dial-up modem connection.)
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What about my QuickTime 4 connection settings?
Both the T1 and Intranet/LAN options in QuickTime's connection speed settings will work fine, giving you the fastest possible download or streaming speeds, and in the case of QuickTime content which is deliverable at alternate data rates, these settings will assure you of the best grade of QuickTime content that your Magix connection can handle. Try it out on Apple's QuickTime Showcase. Lots of great stuff there.
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How fast can I really go with Magix on my Mac?
Short answer: Theoretically, up to 512kbps or 64kBps. Long answer: keep reading.
Technically, Singtel Magix is capable of attaining up to as high as 8Mbps (megabits per second) downstream, and probably up to 1-2 Mbps upstream. However, there is the infrastructural cost to consider, and so Singtel Magix is pegged at the speed that it is at present due to a compromise between speed and affordability: it's fast enough to set it well apart from regular 56K modem speeds, and yet affordable enough so as not to price itself out of the reach of most potential users. Well, that's what Singtel says, anyway.
So Singtel Magix caps it at 512kbps (that's kilobits per second) for Macs, while PC users can get up to 2.5Mbps on Singapore ONE. Most browsers will however indicate the transfer speeds in terms of kiloBYTES per second, since the way we typically measure file sizes is in terms of either KB (kilobytes) or MB (megabytes), so it might be better to think in terms of that. Each kilobyte is equivalent to 8 kilobits, so 512kbps is really equal to a more psychologically modest figure of 64 kilobytes per second.
And then there is the reality of real world performance, which means you'll not likely achieve sustained transfer speeds of 64 kilobytes per second. However, if you're able to download stuff at sustained speeds of 50 kilobytes per second and above, consider yourself lucky. Because ultimately, the data transfer speeds you'll experience (whether via http or ftp) will be dependent on the traffic capacity of the distant-end server that you, as well as who knows how many other users, are sucking stuff from, the different routes which the data packets take, and even the time of day when usage peaks.
As an example, Apple's QuickTime Movie Trailers site can deliver movie clips to my iMac at easily 58-60 kilobytes per second — sustained. By comparison, my own server which I'm using to host this website may only be able to deliver the same data at 40-45 kilobytes per second on a good day. And yet, if Steve Jobs were to appear in a major webcast (and which one isn't?) like he did on Oct 5 at the Apple Special Event, you can imagine the impact on connection speeds or even reliability if those Akamai servers were suddenly swamped by the massive surge of hits from everyone wanting to catch the event, which in fact happened. Britannica Online is another very recent and good example of how a sudden deluge of traffic can bring a server down to its knees. So that's the real world.
In addition — and this is really my own observation — Magix is particularly great for BIG file downloads, either via http or ftp, and for watching better-quality streaming content. But for ordinary web-surfing, especially when the sites visited are predominantly designed for more down-to-earth modem speeds, you're not likely to see the same dramatic tenfold increase in the speed that web pages render. Yes, it'll be faster, but not dramatically faster.
The reason I think this is so is because typical websites like this one are designed for slower connections and so skimp on heavy graphics in order to load faster on slower connections. It is also more than likely that image files (which may typically be larger than the html file itself even after they have been compressed to the max) will be several, and thus retrieved individually. (We've all seen how big image files are sliced up into little pieces and pasted back into a table, supposedly so they will load faster; check out the big iMac image on Apple's front page for example.)
All this amounts to a series of start-stop download actions that either occur simultaneously or in quick succession whenever you try to access a typical website. In any case, when you're talking in terms of mere hundreds of bytes, or even a few kilobytes, there is hardly time for the Magix connection to bring itself up to full speed before each download is complete. A Ferrari may be able to go from zero to a hundred in 6 seconds flat, while a schoolbus may take a little longer, if ever. But it won't matter much which one you're in if all you wanted was to move forward a couple of feet. Get the picture?
So the bottom line is this: use your Magix connection wisely. It will be faster than your 56K modem, but it would be a bit of a waste to use it solely for browsing sites like this one which are primarily textual in content, and which are designed for pedestrian traffic speeds. Better that you should use Magix to access websites that slower modems would feel out of place in, because they are designed with rich media content for the sole pleasure of expressway cruisers, for whom the speed translates to a superior quality sensory experience. For some examples, look up the sidebar on the front page and check out the sites listed under "More Cool Stuff".
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Why aren't Mac users getting Video-on-Demand content from Singapore ONE?
Short answer: Microsoft. Long answer: keep reading.
At the time Singtel Magix and Singapore ONE were being developed, several options for delivering multimedia content were explored, including QuickTime 3 (remember — this was before the advent of QuickTime 4). At the time, one of the factors against adopting QuickTime was that QuickTime 3 was considered "obtrusive" with its constant pop-up reminders to users to upgrade to the Pro version, another being that it was thought of as expensive in terms of licensing costs (!). These, and other considerations, prompted Singtel Magix to make the decision for Singapore ONE to adopt Windows-based Oracle Video as the prime format for distrbution of video content on Singapore ONE. Read the e-mail (dated 8 Sep 1999) which I received from an official of the National Computer Board in response to some queries I made. I have reproduced it below unedited:
Thanks for writing in and inquiring about Singapore ONE and the adoption of QuickTime 4.
Singapore ONE has not adopted and is not adopting at this time the use of QuickTime 4 for the 'live' streams or delayed webcasts.
Regarding the use of other plug-ins, the reason is based on licensing and already existing infrastructure. In the case of Oracle Video Client, this was a decision made by SingTel MAGIX for it is only the SingTel MAGIX service that uses this plug-in. Since we are not the producer of the content and we are only massaging and bringing the content up-to the front page on the Singapore ONE WebTop we are not in a position to force a change or convert the property.
VDOLive is currently used for a number of reasons. There is no licensing fee for the plug-in distribution or use and encoding licensing was already in place.
One of the main reasons why Singapore ONE has not moved towards the adoption of QuickTime is the fact that licensing for distribution is expensive and since we are non-profit we are not in a position to go out and purchase licensed distribution copies for all. At the time of evaluating QuickTime 3, we also found that Apple's direct promotion to the end user for upgrading and purchasing the PRO version to be obtrusive for every instance that a user wanted to view a QuickTime movie.
Singapore ONE is constantly reviewing the various options available on the market and will work within our means and the means of the industry partners. Some of our 'live' video streaming services have already begun looking at NetShow and the wide acceptance of Windows Media Player as an alternative to VDOLive.
I hope this has answered your questions. Should you have any further questions, please feel free to contact us again.
Well, I did reply to that official the following day, and here was what I wrote:
Thank you for your reply to my earlier email.
If I may just take a moment of your time, I would like to respond to some of your points:
You wrote:
> Regarding the use of other plug-ins, the reason is based on licensing and already existing infrastructure. In the case of Oracle Video Client, this was a decision made by SingTel MAGIX for it is only the SingTel MAGIX service that uses this plug-in. Since we are not the producer of the content and we are only massaging and bringing the content up-to the front page on the Singapore ONE WebTop we are not in a position to force a change or convert the property.
Thank you for that clarification.
> One of the main reasons why Singapore ONE has not moved towards the adoption of QuickTime is the fact that licensing for distribution is expensive and since we are non-profit we are not in a position to go out and purchase licensed distribution copies for all. At the time of evaluating QuickTime 3, we also found that Apple's direct promotion to the end user for upgrading and purchasing the PRO version to be obtrusive for every instance that a user wanted to view a QuickTime movie.
I fully agree with your point about the obtrusive nature of QuickTime 3's constant reminder to upgrade to the Pro version. However, it must have been quite some time since the evaluation, as I believe this irritation was eventually alleviated in later versions of QT3, and now, in QuickTime 4, the reminder to upgrade only comes up once, after you've installed the software and run it the first time. Subsequent use of the free standard version of QuickTime Player is uninterrupted. I have personally verified this by 'dumbing down' my Pro version QuickTime 4 to a no-frills standard version.
As for licensing for distribution, I don't see how freely distributable software like QuickTime 4 could impose any cost upon a content provider, since it is up to users to buy the upgrade. If however you mean that you need licensing to distribute QuickTime content on the Web, then that's news to me as well, because as far as I know, Apple doesn't impose any server tax on content providers. I may be mistaken, but that's to my best knowledge. I could upload my own QuickTime content (original, of course) any day on my own server, have it be viewed by any number of web visitors, and know that I won't be charged a single cent by Apple for making that content available to the world.
In contrast, VDOLive, though available to the Mac, is incompatible with versions of the Mac OS beyond Mac OS 8.0, and they don't seem particularly interested in coming up with a newer version than the present one (version 3.0), which is a couple of years old. Now, THAT I find obtrusive, because I would either have to downgrade my operating software to 8.0, or forget about being able to access the content. (I've tried VDOLive on OS 8.6, and it doesn't work.)
> Singapore ONE is constantly reviewing the various options available on the market and will work within our means and the means of the industry partners. Some of our 'live' video streaming services have already begun looking at NetShow and the wide acceptance of Windows Media Player as an alternative to VDOLive.
This is the crux of the problem: Both NetShow and Windows Media Player are proprietary to the Windows platform. At lease software like VDOLive or RealPlayer attempt to go cross-platform, but now QuickTime 4 provides a broad array of features which are competent with those currently offered by the aforementioned. Why can't we simply adopt cross-platform industry standards that cater to ALL Web users? Windows is undeniably the dominant platform, but even if it is 90% of the market, it is in no way the ONLY platform. By adopting standards proprietary (yes, proprietary) to Windows, you simply lock out Mac users among others from accessing content on Singapore ONE.
All I'm saying is QuickTime 4, as a single product, is available to just as many users as, if not more than, the formats currently adopted or being considered by SingaporeONE (namely, Oracle Video Client, VDOLive, NetShow, Windows Media Player), and the free standard version of QT4 is by no measure obtrusive nor is it in any major way crippleware.
I appreciate your attention, and hope that the powers that be insofar as SingaporeONE is concerned will earnestly look into providing the full complement of services to ALL Singaporeans, regardless of their choice of computers.
Thank you.
Well, I never heard from that good official again. Speaks volumes, doesn't it?
And so, as the story goes, Oracle Video Client, a plug-in that is required to view SingaporeONE multimedia content, was decided upon solely by SingTel Magix as it is used exclusively by SingTel Magix to access VoD content on SingaporeONE. OVC boasts full screen, full motion video, but it's a reasonable assumption that this has more to do with the 2.5Mbps bandwidth that SingaporeONE offers than with the OVC plug-in itself. Aside from the fact that the OVC plug-in is not available to the Mac, it apparently requires the use of an ATM (Asynchronous Transfer Mode) card to work.
More to come...
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